Return & Refund Policy

RETURN & REFUND POLICY

Contact us within 30 days after delivery if you would like to request a return or report a damaged, defective or incorrect item. Include your order number and a description of the issue; photos may help us assess damage or defects.

RETURNS
Items returned because you changed your mind should be unused and in their original condition with included accessories and packaging. Contact us before sending a return so we can provide instructions and the correct return address. The business address below is not automatically the return address.

RETURN SHIPPING
For an approved damaged, defective or incorrect item, we will arrange a suitable replacement or refund and cover reasonable return shipping when a return is required. For a change-of-mind return, the customer pays return shipping. Original shipping charges are normally not refunded for change-of-mind returns. No restocking fee is charged.

REFUNDS
We will notify you after reviewing the returned item or your claim. Approved refunds are sent to the original payment method. Please allow 5–10 business days for your payment provider to post a refund after processing. This policy does not limit any rights that apply under local law.

CANCELLATIONS
Contact us promptly to request cancellation or an address change. We cannot guarantee changes once processing or shipment has begun.

CONTACT
Store: Lumaveroa
Website: https://lumaveroa.com
Email: lumaveroa@genticshop.com
Business Address: